Shipping and Returns Information
We ship within the United States and Canada only. Shipping charges are $6 for the first book and $3 for each additional book in the same shipment. Merchandise ships via USPS within one week after the order has been placed (often sooner depending on the volume of orders) and is typically received within 3-5 days. All of our shipments will contain a tracking number. If your order comes back to us 'return to sender,' we will refund the cost of the item plus shipping charges and an administrative fee of $5.
Returns and Exchanges
If there is a problem with your order, email us within 30 days of your order shipment date to request a Return Authorization ("RA") number. Returns attempted after thirty (30) days, or without first e-mailing us for an RA number, will not be accepted under any circumstances. Please include the following information in your e-mail requesting an RA number:
- Your order number
- Your full name
- Your mailing address
- Your phone number
- Reason for return
If we have shipped the wrong merchandise, or otherwise made an error in connection with your shipment, we will issue you an RA number and instructions to return and/or exchange the shipment free of charge. It may take up to 3 business days after receipt of your email to process your request for an RA number.
If the shipment was error-free but you no longer want the merchandise, we will provide you with an RA number so that you can return the merchandise, undamaged and unused, but you will be responsible for all shipping charges and an administrative fee of $5.
We recommend that you request a tracking number and shipping receipt from the carrier handling your returns. We are not responsible for returns or exchanges lost in transit. Once your returned or exchanged item is received and inspected by us (typically within 3 business days after receipt), your refund, as applicable, will be processed within 10 business days.